Shipping Information

Last updated: September 26, 2026

Order Processing

Orders placed on dekopaws.com may be processed and fulfilled by DEKOPAWS or by third-party suppliers, warehouses, manufacturers, logistics providers, or fulfillment partners that we work with.

Because fulfillment locations can vary by product and inventory availability, items in the same order may be shipped separately and may arrive in multiple packages.

Shipping Destinations & Rates

Available destinations, shipping services, and charges are shown at checkout based on your delivery address and the items in your cart.

Delivery Timing

Any delivery estimate shown on our website or at checkout is an estimate and is not guaranteed unless expressly stated otherwise. Delivery can be affected by carrier delays, customs processing, weather, holidays, high order volumes, or other circumstances outside our reasonable control.

Tracking

When tracking is available, shipment updates will be sent using the contact details associated with your order. Split shipments may have separate tracking numbers.

Customs, Duties & Taxes

Depending on the destination and applicable law, an order may be subject to customs duties, import taxes, or other governmental charges. Where these charges are not collected at checkout, the customer may be responsible for paying them to the relevant authority or carrier.

Address Changes

Please provide a complete and accurate shipping address. If you notice an error after ordering, contact us as soon as possible. Once an order has entered fulfillment or shipped, changes may no longer be possible.

Need Help?

If an order is significantly delayed, appears lost, or arrives damaged, contact us through our Contact Us page or email support@dekopaws.com and include your order number.