DEKOPAWS
Returns & Refunds
30-Day Return Requests
You may request a return within 30 days after delivery. Contact us before sending anything back so we can review the request and provide return instructions.
Return Condition
Items should be unused and in their original condition where applicable. Eligibility may depend on the item and the reason for the return.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us promptly and include your order number plus clear photos when possible.
Refunds
Approved refunds are issued to the original payment method. Processing time after approval can vary by payment provider.
Return Shipping
Any return-shipping responsibility or cost will be communicated before you send the item back.
How to Request Help
Use our Contact Us form and include your order number and the item you need help with.
Your rights under applicable consumer law are not affected by this policy.
