Returns & Refunds

Last updated: September 26, 2026

30-Day Return Requests

You may request a return within 30 days after receiving your item. Contact us before sending anything back so we can review the request and provide return instructions.

If your return is approved, we will provide the appropriate return destination. Please do not send a return to an address shown on a shipping label, supplier package, or another website unless DEKOPAWS specifically instructs you to do so.

Return Condition

Items should generally be in the same condition in which they were received, unused or unworn where applicable, with original tags and packaging where reasonably possible. Proof of purchase may be required.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, contact us promptly and include your order number plus clear photos or videos when reasonably available.

Non-Returnable Items

Certain products may not be returnable for hygiene, safety, customization, perishability, or other legal reasons. Product-specific restrictions will be communicated where applicable.

Refunds

Approved refunds are issued to the original payment method. Your bank, card issuer, PayPal, or other payment provider may need additional time to post the funds after the refund is processed.

European Union Rights

If applicable to your purchase, customers in the European Union may have statutory cancellation rights, including a 14-day cooling-off period. Nothing on this page limits mandatory consumer rights under applicable law.

How to Request Help

Use our Contact Us page or email support@dekopaws.com. Please include your order number and the item you need help with.