Refund policy

Refund & Return Policy

Last updated: November 4, 2026

30-day returns
You can return most items within 30 days of delivery for a full refund of the product price.

Conditions
Items must be unused, in the same condition you received them, and in the original packaging where possible. Please include your order number.

How to return

1. Email support@dekopaws.com with your order number and the item you want to return.
2. We reply within 1 business day with the return address and instructions. Please do not send items to the address on the package label.
3. Ship the item back and send us the tracking number.

Return shipping cost
If the item arrived damaged, defective or wrong, we cover the full cost: we send a free replacement or a full refund, and in most cases you do not need to send the item back. For change-of-mind returns, the customer pays the return shipping cost.

Damaged, defective or wrong items
Contact us within 30 days of delivery with a photo or short video of the problem.

Refund timing
Refunds are issued to your original payment method within 5 business days after we receive the return (or approve a damaged-item claim). Your bank may need 3–10 more days to show it.

Cancellations
You can cancel for a full refund any time before your order ships.

Non-returnable items
Gift cards and items marked final sale.

EU customers
You also have a statutory 14-day right of withdrawal.

Contact
Email: support@dekopaws.com